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Small/Medium size businesses for tax prep,
incorporations, bookkeeping, payroll, other
accounting, misc. consulting. |
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Individuals/Walk-in clients for tax prep,
bookkeeping, and real estate business. |
SALES & MARKETING STRATEGIES
BRAVO
sees greater strength in a smaller office concept
each serving approximately 1000 clients. AS
client counts per office approach 1000, BRAVO will
open additional offices in that region. BRAVO
has seen average revenues in the early years of an
office at $250 per client. Given the growth in
its Partner Program and joint venture, BRAVO
believes revenues will grow to $600 per client.
The BRAVO staffing program requires 3 full-time
employees at each office. During peak tax
season, each office will bring in 6 additional tax
specialists.
CEO,
Flavio R. Bravo and VP of Business Development, Leo
D. Bravo currently co-manage the Sales & Marketing
team. BRAVO has firm joint agreements with
Palmer Financials to co-market and use Palmer sales
and marketing currently in place to expand BRAVO's
presence in the Hispanic community.
Beyond
1000 clients it becomes very difficult to manage
with current staffing levels in the plan. The
Hispanic community likes the personal attention
BRAVO provides in smaller office settings. A
key to the sales strategy is to grow the business
one client at a time. Word of mouth, loyalty
and trust are key bridge builders in the Hispanic
community.
BRAVO
stands alone in its target market, the Hispanic
community, in the tax prep/audit business services.
Its Tax Smart University program for initial and
continuing education is the most comprehensive in
the industry. It exceeds California CTEC
requirements and goes beyond any requirement in any
state in the USA. While most states do not
regulate the tax prep sector, BRAVO strongly
believes in being the best educated in the
marketplace as a key strategy for achieving its high
customer retention goals. Flavio Bravo, the
company founder believes that the best quality
service can only be achieved by being the
best-educated professionals in the industry.
The
Hispanic population is growing 20% faster than the
non-Hispanic population. Hispanic owned
businesses are multiplying at a rate 3 times faster
than that of all US Firms. Currently 36
million Hispanics live in the United States
representing 14% of the total population. The
purchasing power of this group alone is over $500
Billion. By 2010, there will be 42 million
Hispanics in the US based on growth projections.
Purchasing power will reach over $1 Trillion.
BRAVO has chosen to target Los Angeles, Miami and
Denver. These are regions of high Hispanic
population density and growth.
The
Southern California market and the metropolitan
areas of such major US cities as: Miami, Chicago,
Denver, and New York City represent the main focus
areas and highest concentration of Hispanic
communities. BRAVO has targeted the Los
Angeles market in its start up phase as there over 7
million Hispanics living in the LA area. Over
75% of BRAVO's clients represent the middle-income
pool averaging $35,000 to $50,000 annual household
incomes.
COMPETITION
There
are only two major players at a national office
level. HR Block serves 21 million customers
worldwide and Jackson Hewitt, a division of Cendant
Corporation.
However, BRAVO is the only firm successfully
marketing tax/audit/financial services to its
Hispanic client base as evidenced by its high
customer retention and growth rate.